Privacy Policy

Last updated: August 22, 2024

Welcome to Plan B Technology Limited ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at support@planbesim.com.

Information We Collect

We collect personal information that you voluntarily provide to us when you register on the site, express an interest in obtaining information about us or our products and services, when you participate in activities on the site, or otherwise when you contact us.

The personal information we collect may include the following:

• Personal Identifiers: Name, email address, phone number, and similar contact data.
• Payment Information: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., credit card number), and the security code associated with your payment instrument.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

How We Use Your Information

We use the information we collect or receive for the following purposes:

• To facilitate account creation and logon process: If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.
• To send administrative information: We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
• To fulfill and manage your orders: We use your information to fulfill and manage your orders, payments, returns, and exchanges made through the website.
• To deliver services: We may use your information to provide you with the requested service or product, including managing your eSIM profiles and connectivity services.
• To respond to user inquiries/offer support: We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our services.
• To send you marketing and promotional communications: If you have opted in to receive such communications, we may use your information to send you promotions and marketing related to our services.

Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share data based on the following legal bases:

• Consent: We may process your data if you have given us specific consent to use your personal information in a particular context.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

Your Privacy Rights

In some regions (like the European Economic Area), you have rights that allow you greater access to and control over your personal information. These may include the right to:

• Request access to and obtain a copy of your personal information.
• Request rectification or erasure of your personal information.
• Restrict the processing of your personal information.
• If applicable, data portability.
• In certain circumstances, you may also have the right to object to the processing of your personal information.

If you wish to exercise any of these rights, please contact us at support@planbesim.com. We will consider and act upon any request in accordance with applicable data protection laws.

Security of Your Information

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Changes to This Privacy Policy

We may update this privacy notice from time to time in order to reflect updates to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us by email at support@planbesim.com.