Terms and Conditions | Plan B eSIM

Terms and Conditions

Last updated: August 22, 2024

Welcome to Plan B Technology Limited ("we", "our", "us"). These Terms and Conditions ("Terms", "Terms and Conditions") govern your use of our website located at www.planbesim.com (the "Site") and our eSIM services ("Services"). By accessing or using the Site and Services, you agree to be bound by these Terms. If you do not agree with any part of the Terms, you must not access or use the Site or Services.

1. Use of the Site

You agree to use the Site and Services only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Site. You agree not to:

Engage in any conduct that is unlawful, fraudulent, or harmful, or that violates the rights of others.
Interfere with the operation of the Site or Services or disrupt the servers or networks used to make the Site and Services available.
Attempt to gain unauthorized access to the Site, any part of the Services, other accounts, computer systems, or networks connected to the Site.
Use the Site or Services to transmit any harmful or malicious code, including viruses, spyware, or other harmful software.

2. Account Registration

To access certain features of the Site or Services, you may be required to create an account. You agree to:

Provide accurate, current, and complete information during the registration process.
Maintain the security of your account and promptly notify us of any unauthorized access or use of your account.
Accept responsibility for all activities that occur under your account.

3. eSIM Services

Our Services include providing eSIM profiles that can be downloaded and activated on supported devices. You understand and agree that:

Your use of eSIM profiles is subject to the terms and conditions of the respective mobile network provider.
We are not responsible for any issues, including connectivity, data usage, or charges, that may arise from using eSIM profiles provided via our Services.
eSIM profiles may be subject to availability and compatibility with your device, and we do not guarantee that our Services will be compatible with all devices.

4. Pricing and Payments

All prices for our Services are listed on the Site. We reserve the right to change prices at any time. Payments for our Services may be processed through third-party payment processors, and by purchasing our Services, you agree to comply with their terms and conditions.

5. Refunds and Cancellations

Refund requests will be considered on a case-by-case basis. If you believe you are entitled to a refund, please contact our customer service team at [email protected]. Please note that refunds may not be available for eSIM profiles that have been downloaded and activated.

6. Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is the property of Plan B Technology Limited or its licensors and is protected by copyright, trademark, and other intellectual property laws. You agree not to reproduce, modify, distribute, or create derivative works of any content on the Site without our prior written consent.

7. Limitation of Liability

To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the Site and Services, including any warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Site or Services will be error-free, secure, or uninterrupted, and we are not liable for any damages, including direct, indirect, incidental, consequential, or punitive damages, arising from your use of the Site or Services.

8. Indemnification

You agree to indemnify, defend, and hold harmless Plan B Technology Limited, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney's fees, arising out of or in any way connected with your access to or use of the Site or Services, or your violation of these Terms.

9. Termination

We reserve the right to terminate or suspend your access to the Site or Services, without notice or liability, for any reason, including if you breach these Terms. Upon termination, all provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

10. Governing Law

These Terms and any dispute arising out of or related to them shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in Hong Kong to resolve any legal matter arising from these Terms.

11. Changes to These Terms

We may update these Terms from time to time by posting the updated Terms on the Site. Your continued use of the Site or Services following any changes constitutes your acceptance of the new Terms. You are advised to review these Terms periodically for any changes.